Shipping policy
1. Processing Time: Orders are typically processed and dispatched within 1-3 business days after payment confirmation, excluding weekends and holidays. Please note that processing times may vary depending on the availability of the products from our supplier, CJ Dropshipping.
2. Shipping Methods: We partner with CJ Dropshipping to offer worldwide shipping options:
- Standard Shipping: Estimated delivery within 10-20 business days.
- Expedited Shipping: Estimated delivery within 5-10 business days.
- Express Shipping: Estimated delivery within 3-7 business days.
Please note that shipping times are estimates provided by our supplier and may vary depending on your location, customs clearance procedures, and other unforeseen circumstances.
3. Shipping Rates: Shipping rates are calculated based on the weight of your order, shipping destination, and selected shipping method. You can view the shipping cost for your order during the checkout process before making payment.
4. Shipping Restrictions: We offer worldwide shipping; however, there may be certain restrictions and limitations on some products or destinations. If you are unsure whether we can ship to your location, please contact our customer service team for assistance.
5. Tracking Information: Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery online.
6. Customs and Import Duties: Please note that international orders may be subject to customs clearance procedures and import duties, which are levied once the package reaches its destination country. Any additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict their amount.
7. Delivery Issues: If you encounter any issues with your delivery or have questions about your order, please contact our customer service team at [insert contact information] for assistance. We will liaise with CJ Dropshipping to resolve any problems and ensure that your order reaches you in a timely manner.
8. Order Changes and Cancellations: Once an order has been processed and dispatched by CJ Dropshipping, we are unable to make changes or cancel the order. If you need to modify or cancel your order, please contact us as soon as possible, and we will do our best to accommodate your request.
9. Returns and Refunds: Please refer to our Returns and Refunds Policy for information on how to return items and request refunds.
10. Contact Us: If you have any questions or concerns about our shipping policy or need assistance with your order, please don't hesitate to contact us at [insert contact information]. Our customer service team will be happy to assist you.
Note: This shipping policy is subject to change without prior notice. Please check our website for the most up-to-date information regarding shipping procedures and policies.